Refund policy

Return & Refund Policy

At noviembre, your satisfaction is our priority. We take great pride in the quality of our skincare products and want every experience with our brand to be exceptional. Please read our policy carefully before making a purchase.

Returns

Due to the nature of skincare products and in accordance with hygiene standards, we are unable to accept returns on opened or used items. We ask that all return or exchange requests be submitted within 7 days of delivery.

If your order arrived damaged or you received an incorrect item, please contact us at hello@imnoviembre.com with your order number and supporting photographs so we may resolve the matter promptly.

Refunds

Refunds are issued under the following circumstances:

• Items that arrived damaged or defective
• Incorrect items received
• Orders canceled prior to shipment

Upon approval, refunds will be processed to the original payment method within 5 to 7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened, used, or tampered products
• Gift cards
• Final sale items

Contact Us

For any questions or concerns regarding your order, our team is available at hello@imnoviembre.com. We are committed to ensuring every noviembre customer is taken care of.